O papel da gestão de documentos de arquivo na eficácia da tomada de decisão: um estudo de caso do INE

Abstract

The aim of this study is to investigate the role of archive document management in the decision management in the decision-making process at the National Statistics Institute (INE), from 2018 to 2020. from 2018 to 2020. INE's archive is extremely important, as it reflects not only the structure structure, but also the activities carried out by the institution. However, the research revealed that INE does not have effective document management, This represents a gap that requires urgent intervention through the creation of appropriate policies and programmes. policies and programmes. The management of archive documents plays a crucial role in organisational effectiveness and decision-making. According to Aires (2015), an archival document is defined as "information recorded on any medium, produced or received by institutions, organisations or individuals in the course of their activities". Therefore, the proper management of these documents is fundamental to guaranteeing the correct access, preservation and use of information. preservation and correct utilisation of the information they contain. This study adopted a qualitative approach, using the case study method. Data collection was based on interviews with the staff responsible for document management at INE. document management at the INE, as well as observations made in the work environment. environment. The data was analysed using content analysis techniques, as recommended by Bardin. analysis techniques, as recommended by Bardin (2016). The results showed that INE faces significant challenges in terms of management of archive documents. Contrary to the best archival practices, it was found that the institution does not carry out effective document management, which compromises the availability, organisation and integrity of the information needed for decision-making. necessary for decision-making. This finding is in line with the observations of Silva (2018), who emphasises the importance of document management as a fundamental element for organisational efficiency and transparency. The lack of document management policies and programmes at INE represents a significant obstacle that must be overcome in order to guarantee the quality of decision-making processes. quality of decision-making processes. Based on the results obtained, it is clear that there is a pressing need for intervention at INE with regard to the management of archive documents. The creation and implementation appropriate document management policies and programmes are essential to promoting organisational effectiveness, guarantee the integrity of information and facilitate decision-making based on reliable data. decision making based on reliable data. (TRADUÇÃO NOSSA)