Serviços de protocolo como estratégia para o acesso à informação na Direcção do Registo Académico da Universidade Eduardo Mondlane (2020 -2022)

Abstract

This research work focused on Protocol Services as a Strategy for Access to Information in the Directorate of Academic Registration at Eduardo Mondlane University. The general objective was to understand the strategy used by protocol services to guarantee access to information in the Directorate of Academic Registration at Eduardo Mondlane University. The methodology adopted was qualitative with a focus on the case study, of a descriptive and explanatory type, where interviews were carried out with DRA employees and the DRA director's secretariat. The research was carried out using approaches that deal with protocol services as a strategy for accessing information. However, it was possible to conclude that the necessary requirements for obtaining a document from the DRA are to have access to the system through the credentials provided at the time of registration/registration, make the request and make the respective payment. Just as the request for access to information is responded to within one to four weeks, this process is done in coordination with the academic units that are responsible for making information available, even so, the records are kept electronically, through the platform called SGE (Docket Management System), despite the lack of training in access to information and document management