Estratégias de melhoria do atendimento para a satisfação dos clientes no Restaurante Sumi

Abstract

The restaurant sector is increasingly innovative, this leads restaurants to look for differences, as offering only quality products is no longer enough, customers want something more, something that justify your choice of one restaurant or another. In turn, customer service in restaurants It is essential to ensure customer satisfaction and ensure that the employee returns, in this context, table with the team, becomes influential in the final perception that the consumer will have of the establishment, for be interacting directly with the customer from the request to the closing of the account. The gift research project aims to create strategies for improving service to satisfy customers customers at Sumi Restaurant, in order to improve the customer service techniques that the Restaurant Sumi uses it and thereby guarantees customer satisfaction, which will consequently bring more productivity and gains for the Restaurant. To achieve the objectives set, research was used bibliography where important information was obtained on the topic covered, subsequently the fieldwork where questions were asked in a questionnaire on the Google forms platform allowed obtaining the necessary information for this project. After implementing the proposed strategies, it is expected that the Sumi Restaurant provides an excellent service in terms of customer service, as well as increasing customer satisfaction. (TRADUÇÃO NOSSA)