Avaliação de desempenho como factor de motivação institucional: caso da Direcção dos Serviços Sociais da Universidade Eduardo Mondlane (2016 – 2018)

Abstract

This research analyzes the impact of the performance evaluation process in institutional motivation, specifically at the UEM Social Services Office (Direcção dos Serviços Sociais da UEM) from 2016 to 2018. For this purpose, we have examined SIGEDAP, a performance evaluation tool, pointing out the process behind its implementation and the rewards it provides to increase the motivation of the civil servants. This research has demonstrated that SIGEDAP is not a motivational factor in public institutions, DSS in specific, due to the inconsistencies verified in the assessment process. This is more evident with the resistance to change to the quarterly assessment principle noted in the implementation of the system. However, SIGEDAP can be considered a potential motivational factor if the official leaders, who are the key elements for the implementation of the system, commit to it. This would make it possible for the system to the purpose it was designed for, motivate the official, and contribute to the improvement of their performance