O papel da ética organizacional para a melhoria de prestação de serviços públicos: caso do Centro de Saúde de Mavalane (2019 -2021)

Abstract

This was a scientific research work and had as its theme The role of organizational ethics in improving the provision of public services: the case of the Mavalane Health Center (2019- 2021). It was a basic, descriptive, monographic and qualitative research. The research started from the following problem: How the services provided by the Mavalane health center, in the period 2019-2021, are aligned with the observance of ethical principles in force in the Mozambican public sector Moacyr Scliar's perspective presented and defended in Ethics and Professionalism (according to which, companies that are concerned with ethics and manage to convert their concerns into effective practice, are more capable of successfully competing and are able to obtain not only the satisfaction and motivation of their professionals, but also compensating results in their businesses) served as theoretical support for the research. The results indicate that: The services provided in the reference period are not related to the ethical principles in force in the Mozambican public sector; one of the biggest problems that plagued the conduct and provision of public services by the center, during the period 2019 - 2021 is related to the lack of honesty, impartiality, ability to respond to demands, anti- corruption; the center is unable to convert its concerns into effective practices, they are less able to compete successfully and achieve not only the satisfaction and motivation of their professionals, but also rewarding results in their businesses. the center loses some gains, such as: Possibility of building an ethical professional and business culture that is true and appropriate to the new times