Prestação dos serviços públicos em Timor-Leste e satisfação dos utentes: o caso de estudo serviços de Saúde do Hospital de Oe-cusse Ambeno 2020-2022

Abstract

With the independence of East Timor, efforts to implement the policy of administrative decentralization took place with the approval of law 11/2009 of 7 October, which proceeded with the administrative and territorial division for the creation of municipalities. Health services in East Timor were provided centrally, that is, the central government managed them. However, from 2014 onwards, with the creation of the Autonomous Special Administrative Region of Oe- cusse Ambeno, some services such as electricity, education, health, water and sanitation, among others, were given prerogative. The methodology used in the work was of a qualitative nature based on interviews, inquiry, bibliographical and documental research. In this way, three points were studied for the analysis of the provision of health services at the Oe-cusse Ambeno hospital. After analyzing three indicators, it was possible to conclude the following: despite the public health system being universal and free in Timor-Leste, coverage and effective access for the entire population remain a challenge. The provision of health services in rural areas is still deficient.