Análise das principais causas do conflito na relação trabalho - família: o caso das agentes do SENSAP da cidade de Maputo (2015-2017)

Abstract

During the classic era in Public Administration, the employee was seen as a machine, and the concern was based on controlling their arrival and departure time, over time it was noticed that there are several reasons behind their performance, one of which is of them the relationship between the work-family spheres. Have human resources that guarantee the achievement of the objectives set in an effective and efficient way is the key to the success of any service rendered or good provided, and the administrator is responsible for this attention. The present work entitled “Analysis of the main causes of conflict in the relationship work-family: the case of SENSAP Agents in Maputo City (2015-2017)”, seeks, in addition to identifying and analyzing the causes of this conflict, to understand what was its influence on the performance of agents' activities, based on general systems theory, therefore, it makes it possible to analyze the internal and external influences for the occurrence of the conflict, with based on the interconnection that exists. The analysis followed a qualitative approach, with the data collection instruments, literature review, semi-structured interviews and questionnaires. The target group of the work was the “Women” of SENSAP, as it is a fact positive that you are part of a service that is mostly made up of men, important to know how women in this environment are given due attention, considering that family obligations continue to weigh more heavily on women, generating a conflict between professional and family responsibilities. The causes of this conflict have been proven to be the time and pressure factors that lead to exhaustion, manifesting itself in a lack of enthusiasm and excessive concern when it comes to being professional, detachment and double effort at the time to be a housewife.