O papel das bibliotecas universitárias na inclusão de utilizadores com necessidades educativas especiais: análise da Biblioteca Central Brazão Mazula - BCE

Abstract

This work aimed to analyze the role of the Brazão Mazula Central Library (BCE) in the inclusion of users with special educational needs. Based on the literature review, the operational processes and practices for the inclusion of users with special educational needs were identified through document analyses. From this perspective, it is questioned what is the role of the Brazão Mazula Central Library in the inclusion of users with special educational needs. Through bibliographic review and fieldwork, applying research techniques such as observation to identify existing instruments or informational resources in the library for users with special educational needs, surveys were also used to identify limitations in the use, communication and retrieval of information. information from users with special educational needs and finally an interview to identify the management processes of instruments and informational resources used by users with special educational needs, it is concluded that, in general, that the BCE has the role of welcoming, educating, training, helping and fully inclusive of users with special educational needs, despite the fact that there are indications that some informational materials intended for users with special needs are inoperable.