Ouvir dizer e achar que tem direitos : a discrepância de informação sobre passagem a reserva entre alguns funcionários do MINT

Abstract

This paper analyses the logic that guides the process of communication and of PRM officers assigned to the Ministry of the Interior. From the literature reviewed on communication in organisations, I identified two perspectives. The first one allows us to understand that the communication in the organisation and the second allows us to understand the subjective aspects of the people who work in the subjective aspects of people working in the same institution. However, the However, the literature referred to analyses only communication as envisaged by the organisation or the subjective aspects of individuals, leaving the interaction between the two aspects to be understood. two aspects. Given these limitations I conducted ethnographic research in some sectors of the Ministry of the Interior. From the data I understood that there are two types of communication between communication between employees. The first type has a professional content in which the the circulation of information obeys a set of official rules, such as the fixing of information in The first one has a professional content in which the circulation of information obeys a set of official rules, such as fixing the information in the showcases, through circulars and the internet. information circulates through friendship networks. With regard to the transition to booking, the fact that participants had "heard the process culminating in the authorisation for the booking, makes them feel that they have The fact that the participants had "heard" that there was incomplete information about the process culminating in the authorisation to retire, makes them think that they "have the right" to retire they have submitted the documentation to this effect, not knowing that this fact alone is reserve and despite the fact that it was displayed in the windows of the Ministry of the Interior. Unlike the studies analysed on communication in organisations, the result of this research reveals that part of the employees receive information from networks of friendship, with limitations that oral communication may entail.

(TRADUÇAO NOSSA)