Gestão da qualidade dos laboratórios universitários: estudo de caso dos laboratórios do DEMA – FEUEM

Abstract

The present study is subordinated to the theme "Quality Management of University Laboratories: case study of the laboratories of DEMA – FEUEM” ​​and its object is the laboratories of the Department of Mechanical Engineering (DEMA) whose focus is on teaching-learning, when it is a worldwide practice to include in the attributions of this type of laboratory activities research and extension services to industry. DEMA laboratories have been confronted with technical and management restrictions that greatly condition the fulfillment of its mission. To solve the problem, the present study was elaborated, which includes the diagnosis of current technical and management situation of the laboratories under study based on participant observation, brainstorming, flowchart on some usual procedures and interviews directed to the DEMA director, professors, laboratory technicians and students of Engineering courses Mechanical and Industrial Management, which allowed a brief survey of the factors that condition the quality of laboratory services, which were summarized in a diagram of the Ishikawa Diagram type. The study integrates a management model and the optimization of the installation laboratory in molds applicable in teaching, research and extension laboratories. The referred model considered the following aspects: Projection of a new organic structure for managing laboratories, with specifically defined functions; Restructuring of the physical conditions of the Laboratory of Machines and Tools in the perspective of re-equipping it with modern equipment and usual in university laboratories; Proposal to improve the way of using and controlling the laboratory equipment; New layout suitable for the physical space available to work the Machines and Tools laboratory; and Presentation of management requirements and requirements technicians to maintain the quality of the services provided. The management model and optimization of the laboratory facility proposed herein will contribute to the improvement of DEMA laboratory services in fulfilling their teaching mission, research and extension, ensuring academic quality and excellence. (TRADUÇAO NOSSA)