Papel da comunicação organizacional na melhoria do desempenho no sector público: análise do departamento de gestão de recursos humanos do Ministério da Administração Estatal e Função Pública 2015-2019

Abstract

The present study aims to analyse the role of organisational communication made in the Department of Human Resource Management in the Ministry of State Administration State and Civil Service and its impact on organisational performance. The research is, predominantly qualitative in nature, using a questionnaire as the main instrument of data collection. main instrument of data collection. Within the scope of the research, recourse was also made to to semistructured interviews to supplement the information from the questionnaires. Were employees of the technical administrative staff and employees occupying management positions were surveyed. management positions. The study found that communication does indeed play a in the pursuit of organisational objectives, and that the way in which managers deal managers deal with their employees translates into improved performance in the tasks to be carried out. He also noted the influence of the means used on the perception of the message and concluded that the use of formal means ensures greater clarity clarity of the message and its understanding which leads to a more favourable performance organisation.