Importância da motivação na gestão de trabalhadores numa organização pública: caso Empresa Nacional de Correios de Moçambique, E.P

Abstract

The present work aimed to verify the level of use of motivational theories applied in public companies, particularly the Correios de Moçambique (CDM), taking into account the current context of a society with an increasingly fierce competitiveness and with a very high level of globalization . Thus, it was seen that the application of theories of reinforcement and expectation are the most recommendable. In a context in which, therefore, competitiveness in the postal sector gained new contours with the entry of companies competing with Correios de Moçambique, motivation began to gain greater importance in a sector that had apparently been forgotten by the government. Understanding motivational factors and their influence on workers' behavior is hard work and incessantly discussed. Motivational management is complex because each individual has different interests and motivating factors. Employees want to be treated as people, who, in addition to their professional role, are human beings, with feelings, desires, concerns, talents and skills that are often not known or exploited in their work. In the specific case of Correios de Moçambique, until the beginning of the 1990s, all postal services constituted a state monopoly with the purpose of providing a social service. Therefore, there was no concern with innovation or workforce development. But with the acceleration of technology and the emergence of competition, it was found that the company has been under threat of competition from private operators (DHL, Manica Freight, FEDEX, among others), which have shown themselves to be more productive and have a great possibility to seize a significant share of the market, not to mention that some of their staff have migrated to their direct competitors. So, the research aimed to understand if the organization took into account the motivation of its workers. So, taking into account the importance that motivation gained, the survey revealed that the practices carried out by the company Correios de Moçambique do not meet the concerns and concerns of employees. The Survey revealed that there is a lot to be done at the company in order to try to improve the company's productivity, and that the best way to start raising productivity is to motivate and demonstrate a commitment to your employees. (TRADUÇÃO NOSSA)