Gestão de recursos humanos no Banco Comercial de Moçambique: factores de insatisfação no trabalho

Abstract

Over the course of human history, human resource management has gained relevance in the life of companies since any change towards modernization necessarily involves change in people. Indeed, it is not enough to have a solid financial base, advanced technology or a dominant market position to ensure the. success if they are not supported by a motivated workforce with a forward-looking skills profile. Furthermore, the behavior of employees can and should be a competitive advantage for the companyCredito Bancários. In this work, I intend to approach Human Resources Management at the Commercial Bank of Mozambique (BCM), establishing relationships between various theoretical approaches studied and transposing them to this reality. This process will describe how the Human Resources management functions are developed at BCM, and identify within these practices those linked to employee satisfaction or dissatisfaction.