Análise do serviço da maternidade do Hospital Geral de Mavalane

Abstract

This work is the result of a study on the development of the service in the HGM maternity ward, from the acceptance of pregnant women to the departure of the parturients (discharge). The objective of this work is to analyze the process of service provision in that health unit and, using the Waiting Line Theory and the application of basic models, to select the model that fits the maternity hospital and provides the best service. The diagnosis made to the maternity hospital reflected the existence of some problems that negatively contribute to the provision of services, including a lack of sufficient doctors and nurses to meet demand levels, lack of beds, equipment and working conditions, low wages and lack of encouragement to employees. The most pertinent recommendations are related to maternity management, with particular emphasis on the organization of services, equipping the health unit with equipment and materials, and developing human capacity with a view to providing a better quality service..