Gestão de conflitos no contexto da comissão consultiva do rabalho

Abstract

In any social, political, economic or religious organization, its different members are, from the outset, bearers of interests that, if not conflicting, are usually different. Extending the vision to an environmental dimension of each organization, we again find conflicts between each organization and the others, originated by the nature of their interests that do not always coincide. How then do you explain that most organizations do not collapse and survive in an environment of conflict and change? This reality shows how the managers' task is fundamentally oriented towards the conciliation of interests, with a view to alleviating, if not eliminating conflicts and achieving the objectives that each organization (i.e. its members) defined. This complex function is carried out by managers, among other means, through permanent negotiation with all the organization's stakeholders. In fact, modern managers spend most of their working time fund negotiating with their partners, which makes negotiation a process that any manager must know and master in order to guarantee the success of the organization he manages. I In this sense, the objective of this Degree Work in Management is to study negotiation as an integral part of the process of modern management and establish the links between the theoretical model of negotiation and practice, through the study of the case of social concertation in Mozambique, contained in the Consultative Labor Commission (CCT). This tripartite commission comprises workers unions, employers' associations and the government.