Registo académico da UEM: análise dos processos e propostas de melhorias

Abstract

Summary This paper aims to show how any organizational unit (especially the public sector) can reassess its routine tasks and find opportunities for improvement that will save time, effort and resources and provide customers with better quality products or services. In addition to considering the concrete example of the academic record of the Eduardo Mondlane University (UEM), the work suggests modern management ideas and methodologies that force us to rethink and change old concepts and practices applied in all bureaucratic organizations. During data collection, unfortunately, I was unable to speak to the academic records of all ten faculties at the university. Therefore, the description of some procedures may not correspond to the situation of all faculties. It was also not possible to quantify the duration of the processes through personal observation, so the times indicated are only an estimate made on the basis of the interviews. I could not complete this thesis without the help of Sandra Silva - director of the academic register - who dedicated time and patience to provide important data on the functioning of the register and Peter Coughlin who supervised the work and contributed valuable suggestions: Collecting information was possible. thanks to interviews with people from the Academic Registration Board (Eugênia Matola, Dina Trikamlal, Teresa Foquiço, Lina Mucabel and Alfredo Cumbane), from the faculties (Romão Francisco, Armando Vicente, Maria da Conceição Faria, David Zamba, Simões Mabuluco and Alberto Bila) and the Pedagogical Department.(lda Alvarin(io). I also thank those in the Department of Academic Administration <Ja University of Pretoria (D. Marais, J. Malapile, J. Haumann, S. Mataboge, M. Terblanche, L. Jones, E. Lourens, and A. Carstens) who , during two days of my visit, demonstrated and explained in detail how their system works. This contribution was very important for my work because it offered ideas, perspectives and bases for the comparison between the academic administration system of the University of Pretoria and the academic register of the University of Eduardo Mondlane. I hope that both the academic register, other UEM units or directorates and even other public services can benefit from the suggestions of this work to analyze its functioning and outline future plans to implement improvements.