Impacto do outsourcing da operação e manutenção da rede de assinantes nos resultados da TDM

Abstract

Summary This work consists of evaluating the Impact of Outsourcing the Subscriber Network on TDM's Results and has three main purposes: • Reflect on the objectives that led the company to adopt the outsourcing strategy regarding the operation and maintenance of the Subscriber Network; • Evaluate the Operation and Maintenance Costs of the Subscriber Network at TDM before and after outsourcing- • Give recommendations with a view to optimizing TDM's economic and financial indicators. The work evaluates the bases that guided the strategy and the reasons for the current strategic option. For the diagnosis of the internal environment - fundamental support base for the success or not of the strategy - some managers and staff with in-depth knowledge about the company were interviewed, to which a questionnaire was submitted. The selection of respondents and the type of questionnaire was based on the degree of involvement of each sector in implementing the strategy in the company. The results of the interviews were compared with some management indicators produced in the company and with the results taken from the tables built during the work, with a view to inferring the Operation and Maintenance Cost of the Subscriber Network before and after outsourcing. There is a streamlining and improvement of some production processes, but it is not accompanied by an improvement in the quality offered and perceived by customers in such a way that the quality/price ratio is negatively affected. TDM's economic and financial performance has been declining since 1997: The outsourcing of the Subscriber Network has a negative impact on the company's results, as: 1. The global cost per Network Line (LDR) is higher in outsourcing than when the service was performed internally: 26,866,673.00 in outsourcing against 10,905,349.00 MT in internal production, having evolved by 146%1; 2. Operating income per LDR evolved negatively in 1997 and 1998, having grown by (29.5%) and (47%), respectively, starting from a positive growth of 26.7% in 1995; 3. Operating costs also had a negative evolution, but much lower in relation to the fall in income, being (3.9%) and (47.8%), in 1997 and 1998, respectively, consequently; 4. The unit margin had a decreasing growth, starting from 36.7% in 1995, going to (86.2%) and (36.8%), in 1997 and 1998, respectively2. 5. The unitary margin reached its maximum growth in 1995 (90.029 billion Meticais). However, from 1997 onwards it has been decreasing, having been 12.436 and 7.863 billion Meticais in 1997 and 1998, respectively. It means that in percentage terms, as of 1997, there was a negative growth of 86.2% and 36.8% in 1997 and 1998, respectively 6. Annual increase in LDR in outsourcing is more than double in the period under analysis, having been 4,431 in 1997 and 9,748 in 1998, when the Net Profits for the Year (RL) were 43,845 and 46,513 billion Meticais in 1997 and 1998, respectively. The small variation in RL is explained by the fact that LDRs evolve more than proportionally in relation to income on the one hand, and Costs have grown faster on average in relation to income on the other. Mais sobre o texto original É necessário fornecer o texto original para ver mais informações sobre a tradução Enviar feedback Painéis laterais