O impacto do treinamento e avaliação de desempenho dos recursos humanos nos resultados de uma empresa: caso EDM

Abstract

Human resources have often been seen only as a cost center for companies, and the only way to optimize them has been to reduce them or pay low salaries to minimize costs in order to improve results. The present work, carried out from December 2007 to May 2008, shows certain relationships between training, performance evaluation and results. These relationships are not all quantifiable, but rather illustrative of the relationship between these concepts. For this, a case study was carried out at EDM (Electricity of Mozambique) in the human resources department and in the training department of the same company, based on data about the staff in the period 2002-2006, concerning their composition, education and training. On the basis of a survey of a sample of 30 workers at various levels of the company, interviews with people directly involved in personnel management and the demonstration of results for the period under review, it was noted that there is a certain positive relationship between training and performance evaluation with the results. It is therefore worthwhile for companies to invest in the training of their staff, in transparency and objectivity in the performance evaluation and in participative management, rather than in dismissals or low salaries. EDM uses employee-oriented performance appraisal models, that is, models that aim to convey confidence in the transparency and objectivity of the appraisees. It also invests in the continuous training of its staff to continuously improve their performance.

(TRADUÇÃO NOSSA)