Código de Ética: Um instrumento que agrega valor a organização

Abstract

The main objective of this work was to research whether a code of ethics is an instrument that can add value to the organization. In order to test the formulated hypothesis, bibliographical research was carried out, including research of articles on the internet, with the purpose of bringing the theoretical foundation about concepts related to ethics. The case study on the Bank of Microfinance-Socremo's code of conduct was also added to this work. The results presented reveal that it is not enough to simply say that a certain professional needs to maintain high ethical standards, if these standards have not been defined. The Code of Ethics must be implemented through an extensive dissemination and training program. The first step in establishing an ethics program in a company is to create a code. The second step is training for accepting the code values. The commitment to the code of ethics as a whole must also extend to the bosses, who will be evaluated like any other employee. The ethics program must take effect from the selection of personnel who apply for a vacancy in the company. The last step in establishing an ethics program in an organization is to punish offenders to set an example. The case study showed that the Bank of Microfinance - Socremo's code of conduct was conceived with the aim of regulating the conduct of employees at the Bank and in the relationship with customers. However, the code of conduct of the Microfinance Bank - Socremo, has gaps in its adoption and implementation. The Ethics Program was not properly institutionalized, the ethics committee was not created, and there was also no training of employees in matters of ethics, consequently the majority of the Bank's employees do not know the Code. The text of the Code of Conduct of the Microfinance Bank - Socremo was written in an analytical way, there was no combination between the generic statement of values ​​and the analytical form. Since the code of conduct, if well prepared and correctly disseminated, is a facilitator to combine profits, results, productivity, quality and efficiency of services, in addition to other values ​​of the organization, such as intangible values ​​that come from the people who comprise it , such as: honesty, justice, cooperation, tenacity, understanding, demand, prudence, determination, among others. So it was concluded that the code of ethics is an instrument that adds value to the organization when well adopted and implemented. (TRADUÇÃO NOSSA)