Dinâmicas de gestão de factores subjectivos na relação entre profissionais de saúde-pacientes no Hospital Geral de Chamanculo C

Abstract

Based on a qualitative study carried out in the Chamanculo C neighborhood, we seek to discuss the relationship between health professionals and patients and the process of humanization in care at the general hospital of Chamanculo "C" in the city of Maputo. This work makes it possible to analyze and understand the dynamics of the relationship between health professionals and patients and about humanization in care at the general hospital in Chamanculo "C". The study made it possible to perceive the existence, on the one hand, of humanism and harmony in the care provided by health professionals to patients at Chamanculo “C” hospital.

Patients report the existence of friendly, humanistic doctors, who give all the attention that the patient needs. On the other hand, there is an interrelation between some health professionals and patients that occurs in an environment of authoritarianism and slowness in care, where there is a relationship between health professionals and patients that is not very interactive, an authoritarian doctor who provides little attention to patients and acting arrogantly.

The study also made it possible to identify the existence of a professional health-patient relationship / interaction in care based on gender. Where there is a certain preference on the part of young female patients to receive clinical assistance by male health professionals, due to the fact that these health professionals are friendly and welcoming during clinical care to patients.

In this sense, for the analysis and interpretation of the data, I based on the perspective of Arthur Kleinman on the explanatory and / or explanatory models in the light of the concepts “disease” (disease process) and “illness” (experience disease). The work took place in three phases: first, a literature review, then the ethnographic fieldwork and, finally, analysis and interpretation of the collected data. As techniques were adopted, semi-structured interviews and informal conversations (TRADUÇÃO NOSSA)