O impacto dos estilos de liderança na gestão das organizações: o caso das Telecomunicações de Moçambique, S.A.

Abstract

This work aims to assess the impact that leadership styles have on the management of organizations. The reason for conducting this research is the fact that leadership is an important topic for managers due to the fundamental role that leaders play in the effectiveness of the group and the organization. To achieve the objective, a case study was carried out at TDM S.A.. In identifying the leadership styles present in the organization, the most common theories were used to assess leadership styles in organizations. They are: Lewin, White and Lippitt's Three Styles Theory of Leadership, Blake Mouton's Leadership Grid, Hersey and Blanchard's Situational Theory, and New Approaches to Leadership. To this end, questionnaires and interviews were carried out with six leaders represented by three directors and three directors and with sixty company employees chosen for convenience. From the research carried out, it was found that leaders have democratic leadership styles, oriented towards tasks and production, use the delegate style, are situated in the administration of the authority-obedience type and are visionaries. It was found that these leadership styles are suitable, but not as a whole, to the changing environment that the organization is going through, as the workers do not feel satisfied with them. The main limitation of the research is that it does not present general conclusions about the type of leadership present in TDM, as not all workers and leaders were part of the sample, but it can help those interested to know how leadership is developed in TDM. (TRADUÇÃO NOSSA)