Impacto do outsourcing no desempenho da empresa: o caso do outsourcing dos serviços de handling, catering e limpeza na LAM, S.A.R.L, no período 2002 - 2005, na escala de Maputo

Abstract

This work evaluates the impact of Outsourcing on company performance, and has as a case study the Outsourcing of Handling, Catering and Cleaning services at Linhas Aéreas de Moçambique, SA, in the period 2002 - 2005, on a Maputo scale. The problem was defined as follows; to what extent does the implementation of Outsourcing as a management tool influence the company's efficiency, quality and financial results? The general objectives of this research are the following: • Study and understand the relationship between Outsourcing and company performance; • Explain the advantage that Outsourcing can have as a management tool in the company. The methodology adopted to achieve the objectives defined in the research was the bibliographical research, in which secondary sources were used (books, graduation works, newspapers, magazines, Internet}. Three cases were also analyzed, having as target the company Linhas Aéreas de Moçambique, SARL The survey of information on the company under study was obtained from primary sources (reports, minutes, interviews and questionnaires to some staff of the companies involved) and personal observation (simple observation) of daily activities at LAM, as well as in companies that provide outsourcing services. The Impact of Outsourcing Handling, Catering and Cleaning services on LAM's performance can be assessed at four levels: Quality, Traffic Volume, Image of the Organization and Financial(TRADUÇÃO NOSSA)