Avaliação do desempenho organizacional em organizações sem fins lucrativos o caso da Adra Moçambique

Abstract

The third sector organizations are acquiring, at a global level, an increasing importance both from the social point of view and from the economic point of view. This fact poses new challenges and demands for them, which include the need to be efficient, efficient and effective in carrying out their activities and to demonstrate the results and impacts of their interventions. Compliance with these requirements is imperative, in order to guarantee a continuous flow of resources and, consequently, the achievement of its objectives. Given the difficulty of these organizations in evaluating and presenting the results of their work, this research aimed to study the evaluation of organizational performance in one of these organizations. The methodology used was of a quali-quantitative nature, consisting of a descriptive part based on bibliographic and documentary research, and an exploratory part, which was based on interviews and questionnaires. The research was carried out in a development and humanitarian aid organization, Adra Moçambique, which is part of Adra Internacional, a worldwide organization that works in different ways to fight poverty around the world. The results indicate that the organizational performance is evaluated through a performance system that has in the evaluations of the projects and programs implemented, its base of operation. The evaluation process is dynamic and participatory, seeking to make it a source of learning and improvement of the organization's activities. The research leaves some recommendations for improving the evaluation process and for furthering the study