Modelo de sistema de informação para gestão de telecentros de Manhiça e Namaacha

Abstract

Information and Communication Technologies are developing at giant steps, forcing organizations to adapt them to better compete in the market, with information management being an important component that organizations must adopt. In general, the present work, entitled Information System Model for the Management of Telecentres in Manhiça and Namaacha, aims to develop an information system for the management of telecentres using a participatory methodology and was motivated by the benefit of technologies information in communities and particularly, its use in Pilot telecentres in Mozambique. Telecentres are public places that basically provide the facilities for using computers, e-mail and internet, whose project is under the responsibility of CIUEM - Eduardo Mondlane University Informatics Center, financed by some institutions such as TDM, IDRC, Gestetner and UNESCO. These places were created with the aim of providing access to new technologies for populations living in regions that are outside the large urban centers. To carry out this work, a methodology called JAD - Joint Application Development was used, whose philosophy is to bring users, managers and system design professionals together in group sessions, for the development or improvement of an information system, thus ensuring the achieving common consensus on identifying system requirements and reducing development time. This methodology consists of phases, methods and procedures that guarantee the achievement of objectives. Especially, for this proposed model, sessions were held at the Manhiça and Namaacha telecentres, which had the telecentre managers and the candidate student as participants. During the study process of the current management system, information was collected that allowed the identification of its problems, namely, the lack of structuring in terms of responsibilities in the execution of activities, definition of sectors/departments, excessive production of paper resulting from the manual entry of data in different maps and specific problems of an organization without an information system needed in time for decision making. The new management model presents solutions such as optimization of the information system model, automation of the process of general data registration and reporting, departmentalization of services, to make the telecenters competitive as an organization in the new society as far as possible. information, improving the provision of services to its users. As a final product of the present work, the design of the new information system model for the management of telecenters and a system prototype was obtained. (TRADUÇÃO NOSSA)