MISMO - metodologia de gestão de multioutsourcing de sistema de informação : avaliação da sua aplicabilidade

Abstract

In recent years, Information Systems (IS) outsourcing has become one of the most relevant management tools used in obtaining IS services. In essence, it consists of contracting external entities to provide certain services that are typically developed within the organization (Varajão, 1999). There are several reasons that lead organizations to resort to outsourcing. These can be financial, business, technical and even political. Outsourcing can bring great benefits to organizations. However, it is essential to carry out a serious analysis of the risks associated with this tool, before its implementation. A very important factor for the success of outsourcing is its management, which must be done following an appropriate methodology. MISMO {Management of Information Systems Multioutsourcing} is an IS outsourcing management methodology, which was applied in IS maintenance outsourcing in a Mozambican company, AKA S.A.R.L.. The methodology is clear, easy to implement and well structured. It consists of phases, each with its activities, outputs and factors to consider, and management guidelines. This work focuses on assessing the applicability of MISMO in the case study, comparing two maintenance phases: before and after its implementation, and analyzing its implementation, ie to what extent MISMO has been or is being followed and to what extent point she responded to the problems faced in this particular case.