Avaliaçao do processo de prestaçao de serviços de listas telefonicas

Abstract

Lists Telefônicas, is a company that provides editorial services, created by consensus of Companhia Rádio Marcone de Portugal and Telecomunicações de Moçambique. Its main role is to edit the telephone, telex and fax directories of Telecomunicações de Moçambique EP customers. It is a necessary condition to be a LTM customer, to be a TDM customer. This means that every LTM customer is also TDM. When TDM provides LTM services, it receives a 20% commission on the invoiced amount and LTM has a residual amount paid by TDM before making the charges. Given that the billing rate for telephone services in general is not higher than 80%, we are interested in studying or evaluating the process of providing LTM and issuing a judgment not with the intention of contradicting the spirit of the service provision protocol, but to enrich some aspects inherent to the standards To carry out this study, data referring to 1996 - 1997, 1997-1998 were used. In this study, the t-student test was used. With this reason, the values ​​of the mean, standard deviation, standard deviation in relation to the mean were obtained to complete the analysis and interpretation of the data. The results obtained from the study show that the amounts billed, collected, sent, vary in each edition and from one region to another. From the final analysis of the results achieved, the new protocol cannot be seen as a favor to be rendered to LTM. From a business point of view, those involved in the new protocol are subject to compliance with the elementary rules of profitability.