Gestão de qualidade no ciclo de desenvolvimento de sistemas de informação

Abstract

Software quality is one of the requirements that software producing organizations have to meet to ensure their effective and competitive participation in the sales market of their products as well as to improve the provision of services to users who will use the software. Through this work we intend to describe the software quality management in the information systems development cycle and its insertion in the quality management system. It is also intended to verify the implementation of quality management systems in some software producing organizations in Maputo City. To carry out the work, the available bibliography was used, gathering information from three organizations that produce application software in the City of Maputo. The importance of this study is to provide the means and applicability of software management, assurance and quality control activities for information systems development project managers, software producing organizations, computer students and customers. Since quality management is dependent on software development methodologies and models, in this work the object-oriented method based on the spiral model was studied to demonstrate the implementation of some of the quality assurance and control activities in a software development cycle. For this purpose, it was also used as a reference the ISO 9000-3, an international standard that defines the ways of developing, supplying and maintaining the software. From the study carried out it was concluded that the definition of quality is not consensual and therefore its characterization and evaluation depends on the interveners in the software development. Furthermore, according to the Mozambican reality, where there is no internal standard on software, it becomes more difficult to introduce a Quality Management System. However, software producing organizations are concerned with producing quality software that satisfies customer needs.