Modelo de suporte à gestão de infraestruturas TI : caso IPEX

Abstract

Information Technology (IT) has developed so intensely over recent decades that it has become a determining factor for the conduct and competitive positioning of organisations (Varajão, 2002). This process has led organisations to change their structures, processes and strategy, The adequate use of Information Technologies is one of the essential elements for organizations to be competitive. It is necessary to distribute and share the Technologies as well as the experiences acquired through their use. However, the implementation of the new Information Technologies is not enough. The people, the sectors of activities and the various levels of management that make up the workforce of the organisation must be fully committed to the desired results, familiarised with the proposed process of change and motivated to assimilate and use them effectively. Nevertheless, there is a good correlation between the success of organisations in using Information Technologies and the way they are managed. Currently, the management of Technologies is focused on the information resources of the organisation in what concerns the support to the decisions of the managers through the availability of the information where and when it was required. The present work focuses on how to manage IT infrastructures, specifically at the Institute for Export Promotion - IPEX, based in Maputo City. From the analysis carried out in this institution, it was found that it suffers internal and external pressure which forces it to adopt new business strategies. The set of computer hardware, software, data and storage technology and the computer network providing the organization's IT sharing is called IT (Information Technology) Infrastructure (Loudan & Jane 1999). These infrastructures provide mechanisms or platform where the organisation can develop specific Information System (IS). Each organization should carefully design and manage its IT infrastructures in such a way that it has a set of technological services necessary for the activities to be performed with IS. The management of an enterprise's IT infrastructure (IPEX) is today an indispensable component in achieving corporate business objectives. As IT is implemented, it must be available at all times to everyone involved in the business process.