Modelo de um sistema de informação para o apoio à tomada de decisão caso de estudo : gestão de estudo e fiscalização de obras na APIE

Abstract

The low efficiency of information search processes and defective data storage are one of the biggest constraints for managers in organizations and are directly related to the use of non-automated mechanisms for storing and processing information. Faced with these constraints, organizations are urged to adopt technological means that can provide them with greater sustainability, efficiency and competitiveness. In this context, the use of information and communication technologies (T1C) can be taken as indispensable, as they reduce the risk and uncertainty that managers are subject to in their activities. Serrano et al (2004), advocate that the computerization of organizations not only makes it possible to obtain competitive advantages in relation to competitors, but also contributes to the growth and development of this organization. This computerization or atomization of routine processes is a means of reducing costs in terms of freeing up human resources to carry out more strategic tasks and guaranteeing better results. At a time of large-scale technological innovations, the State Real Estate Park Administration (APIE), an organization whose objective is the administration of the State Real Estate Park, has made significant efforts to become an organization of excellence, however, it faces some constraints in the management of this park. It is in the perspective of minimizing these constraints that the author of this work developed a management model for the process of studies and inspection of works using technological resources from the Database for the automation of processes, since, according to Perreira (1998), organizing information rationally and mainly retrieving it and distributing it to those who really need it, brings the need to implement database concepts and tools. With the proposed model, the processes of registration of requests for works, registration of contractors competing to carry out the works, as well as the process of inspection of works were automated, as the author believes that with all the data relating to this process stored in a database, further queries and analysis become exponentially easy, creating viability in terms of the business. The proposed model will facilitate the process of study and inspection of works, providing information to any request entered in the business domain in real time and in a friendly environment.