Análise do processo de selecção e implementação de sistemas ERP nas empresas Moçambicanas

Abstract

In recent years, ERP - Enterprise Resource Planning systems have become widely used by Mozambican companies and have been presented as a tool for managing business operations. They are generic systems capable of integrating all the information that flows through the company by means of a single database. The literature on the subject presents a series of positive results and benefits to be obtained with the adoption of these systems. However, the difficulties to be faced and the depth of the changes to be made in order to obtain the benefits are not so clear for the companies, especially for those that do not have so many resources for investment in technology. The objective of this work is to analyze the selection process and implementation of ERP systems in Mozambican companies to identify the selection criteria, implementation and problems that occur in these processes confronting the theoretical referential and the business practices. In the literature review, this work presents the structure, characteristics, architecture and life cycle of ERP systems. Then, it is presented the survey and systematization of the benefits and problems of ERP systems, experienced in the researched companies, namely, Mozal and Petromoc, in order to establish a reference for the study