Desafios do turismo perante a internet das coisas nos estabelecimentos turísticos do Município de Inhambane

Abstract

Tourism is increasingly linked to technologies that allow improving the provision of services, reducing costs, maximizing productivity and improving the quality of service, thus shortening the great geographical distances between different suppliers of goods and services and their customers, bringing more dynamics and efficiency in business. And in Mozambique, it is highlighted as one of the pillar sctors for development. It is in this perspective that the present research deals with the challenges of tourism in the face of the internet of things in the tourist establishments of the Municipality of Inhambane (MI). The choice of the theme was motivated by the dynamism that information and communication technologies have brought to tourism mainly in what concerns the time management of tourism agents in MI. The research focuses on the main objective of understanding the challenges of tourism in the face of the internet of things in IM tourism establishments. The research objective was achieved by means of questionnaires addressed to managers of IM tourism establishments. After the research, it was concluded that certain establishments surveyed show a lack of human resources prepared to deal with these technologies, and that the acquisition of these technologies is expensive, which causes tour operators and other tourism agents to leave until later in their plans for improvement and acquisition of technologies related to this sector. In addition to the lack of qualified human resources, there is also a lack of financial resources for the acquisition of equipment.

(TRADUÇAO NOSSA)