Desafios das agências de viagem e turismo face à internet das coisas – caso da cidade de Maputo

Abstract

The study addresses the challenges of Travel and Tourism Agencies in the face of the Internet of Things - the case of Maputo City. At a time when tourism demand is more demanding and qualified in the use of new Information and Communication Technologies (ICT) and competition between travel and tourism agencies is increasingly accentuated, there is a need to understand the challenges these agencies face. the internet of things, as the main objective of this research and, to achieve this objective, the following specific objectives were defined: to describe the current functioning of travel and tourism agencies in Maputo City; describe the way travel and tourism agencies operate in the face of the internet of things; identify the challenges of travel and tourism agencies in the city of Maputo in the face of the internet of things and propose the appropriate use of the internet of things in travel and tourism agencies in the city of Maputo, in order to face the challenges of new technologies. Through bibliographic research and document consultation including internet research, interview application to employees of travel and tourism agencies in the city of Maputo and direct observation, we sought information that supported this research. The results indicate that, in the city of Maputo, there are wholesale and retail travel agencies, and they are transmitters and receivers. They use ICT associated with the internet of things (WhatsApp, facebook, smartphone, tablet, cameras, GPS, and Wi-fi). However, they face challenges in information management, in the adequacy of their physical infrastructure, in the allocation of modern computer equipment and in the availability of human resources qualified in ICT. The survey also concluded that travel agencies in the city of Maputo are not properly prepared for the internet of things. They are still in the initial phase of restructuring and integrating new technological platforms in the face of challenges. Adopting the internet of things can help in managing activities effectively. The continued use of this technology is recommended and financial and material resources must be allocated to cover the challenges. (TRADUÇÃO NOSSA)