Influência da gestão de conflitos no desempenho dos colaboradores: um estudo de caso da Direcção Provincial da Cultura e Turismo de Inhambane

Abstract

The main objective is to understand the influence that conflict management brings on the performance of employees at DPCTI, trying to understand in a specific way what conflict situations occur between employees, and how the bosses/directors resolve them for later identify its effects on the performance of employees in the DPCTI, the research was exploratory, and how nature took the qualitative methodological approach. The field research involved 8 collaborators who occupy the position of hierarchical superiors of the departments and subordinate institutions of DPCTI, in a total of 21 collaborators. Through the application of the interview guide and direct observation. Therefore, in addition to the instruments used in data collection, the work was supported by bibliographical research based on the consultation of manuals and dissertations. It was possible to understand that the Influence of Conflict Management brings with it positive effects on the performance of employees at DPCTI, generating change and causing innovation in the performance of employees.