Análise da Eficácia da mudança na gestão pública inerente à prestação de serviços no Conselho Municipal da Cidade de Inhambane: uma reflexão a partir do serviço de reabilitação do Campo Municipal de Muelé -1, 2014:2016

Abstract

The Change in Public Management, over the decades, presented itself as necessary for the adequacy of the services provided to citizens. This Change, spurred a set of reforms in the Mozambican public sector, marked by the launch in June 2001 of the Global Public Sector Reform Strategy (EGRSP) 2001 -2011. She sought to guide public institutions to improve the quality of their services, aiming to obtain a public culture directed towards integrity, transparency, efficiency and effectiveness in the provision of services. Due to the relevance of the subject, raised the interest of the researcher in analyzing the effectiveness of Change in Public Management inherent to the provision of services in the Municipal Council of the City of Inhambane: a reflection on the rehabilitation service of Campo Municipal de Muelé -1. To achievement of the intended objectives, he used the methods that are adopted in the search for the knowledge: the Hypothetical-deductive approach, qualitative, applied research, explanatory, bibliographical and documentary, monographic and comparative, semi-structured interview and surveys. In terms of theoretical orientation, we have: the main agent theory, Main agent and Product Quality Change Management. in truth From this, it is concluded that the change in public management proved to be ineffective in the provision of rehabilitation services of the Municipal Muelé-1 field, when estimated in the prism of sustainability, time, and cost of production, despite having achieved the objectives. Furthermore, the level of satisfaction of the citizens was investigated, and it was found that 93% were satisfied, and on the other hand 5% dissatisfied with the results of the rehabilitation of the municipal camp of Muelé 1. However, the residents are unanimous in the advocate the need for improvements in sports infrastructure (TRADUÇAO NOSSA)