Análise da contribuição dos factores de motivação na qualidade do trabalho dos recursos humanos: o caso do Ministério de Energia (2006-2010)

Abstract

The present work analyzes the contribution of motivating factors to the quality of the human resources work at the Ministry of Energy (ME) at central level. THE central argument is that the quality of human resources work presupposes the existence of cooperative work and minimal commitment from its members due to the direct experimentation of the intrinsic rewards and stimuli extrinsic benefits provided by the organization. 1The work falls within the scope of public sector reform, in the policy aspect development of human resources which, among other aspects, is focused on the maintenance of staff motivated to provide quality services. Therefore, based on motivational and quality approaches, the study analyzes the factors of motivation that contribute to the quality of human resources work. The work is structured in four chapters. In the first chapter, the thematic delimitation, problematization, hypotheses and objectives are presented. At the second chapter, the subject of study is justified, the methodology used in the work and study limitations. In the third chapter, the theoretical-theoretical framework is conceptual and the study analysis model is presented. In the fourth chapter, whether the results of fieldwork, data analysis and hypothesis testing are derived conclusions and recommendations are proposed. Finally, the references are presented bibliographic references used to carry out the work.