Análise da formação contínua como mecanismo para a melhoria do desempenho dos recursos humanos na administração pública: o caso da Direcção dos Serviços de Documentação da UEM, 2011-2016

Abstract

This paper aims to analyze the contribution of continuous training to the improvement of the performance of DSD employees. To achieve this objective was used the type of qualitative and quantitative research, where the data were collected through bibliographic research, documentary, interview and survey. The collected data were analyzed in the light of the theory of competencies, according to which responsible and recognized action knowledge, which involves mobilizing, integrating, transferring knowledge, resources and skills, are factors for efficiency and good organizational performance is professionalization and specialization of employees. From the analysis of data it is concluded that the training of human resources of this organ contributes to the improvement of its performance. However, the research pointed out certain constraints that may compromise this process, such as the fact that employees are basically trained without observing their length of service and age; staff training, especially in higher-level careers than other levels.