Comunicação interna como ferramenta de manutenção dos funcionários na Autoridade Tributária de Moçambique (2012 - 2015)

Abstract

This work with the theme: Internal Communications as Employee Maintenance Tool in the Revenue Authority of Mozambique, has the overall objective to analyze the effectiveness of internal communication in the maintenance of employees of the Revenue Authority; and has the following specific objectives: identifies internal communication mechanisms in Revenue Authority; map both channels and internal communication media on RA; analyze the communication flow in the RA; understand the interrelationships between internal communication and motivation of staff; analyze the type of information system used to ensure efficient communication between the top management and employees; and analyze the feelings and perceptions of employees about internal communication and motivation. For the materialization of labor objectives i resorted to a case study, which were used as data collection tools, observation, informal conversations and a mixed questionnaire containing open and closed questions. In the process of analysis and interpretation of data became a cross between the theoretical and conceptual references that guide the research and survey data carried out, in order to verify that the information collected matches the results expected. With the case study it was found that for the employees of RA, IC is an important tool for improving the working environment, to increase the motivation and for the maintenance of the employees in an institution. However, they are divided on the effectiveness of IC practiced in RA and there, so employees who consider effective IC and others not.